Skip to main navigation.

FAQ for homeowners

Homeowner frequently asked questions:

Q: As a homeowner can I purchase the NextGen Boiler direct from WH Response?

Q: Who do I contact to service my NextGen Boiler?

Q: Where can I find the serial number on my boiler?

Q: How do I file a warranty claim?

Q: Can I turn my NextGen Boiler off in the summer?

Q: How does electric heating compare to that of heating with a natural gas or liquid propane (LP) boiler?

Q: Can I safely change the output temperature of my boiler?

Q: Can the NextGen Boiler work with utilities' load management programs?
 

Q: As a homeowner can I purchase the NextGen Boiler direct from WH Response?
A: The NextGen Boiler is sold exclusively through a national network of wholesale distributors only. Please contact a licensed heating contractor to purchase a NextGen Boiler.

Q: Who do I contact to service my NextGen Boiler?
A: Please contact the original contractor who installed your boiler, or contact a local heating contractor with experience in servicing and troubleshooting electric boilers. WH Response does not provide in-home service repair and only provides technical service through licensed heating professionals. Performing repairs without full knowledge and operation of the boiler and its associated components can result in damage to the boiler and/or personal injury.

Q: What boiler size is recommended for a 1,500 square foot home?
A: It is highly recommended, regardless of home size, that a heat loss calculation be performed by a qualified heating professional in order to properly size the boiler. Undersizing a boiler for your radiant heating application can result in undesirable consequences and lack of sufficient heat.

Q: Where can I find the serial number on my boiler?
A: The serial number and model number are on the outside marking plate that is located in the lower right hand corner of the boiler cabinet.

Q: How do I file a warranty claim?
A: Your heating contractor should only return warranty items directly to the local wholesale distributor for warranty credit.

Q: Can I turn my NextGen Boiler off in the summer?
A: Yes, the boiler can be turned off. However there is a feature that can be enabled to exercise the pump during the summer. This will help prevent the buildup of silt in the boiler and ensure proper operation during the next heating season. Please refer to the product installation manual for summer settings.

Q: How does electric heating compare to that of heating with a natural gas or liquid propane (LP) boiler?
A: Using electricity for heating can be very price competitive compared to heating with liquid propane (LP). Off-peak electric rates offered by electric utilities can provide substantial savings over boilers heated with propane and be competitive with natural gas. The installation costs for natural gas or propane boilers are much higher than the total installation costs of electric boilers. This is due to the higher purchase prices of gas boilers and extra costs that are incurred for safety venting. The increased installation costs difference due to gas boilers can purchase a significant amount of electricity. Compare total installation costs before making a decision.

Q: Can I safely change the output temperature of my boiler?
A: Yes, the output temperature referred to as the supply water temperatures (SWT) can easily be changed on the control panel. We highly recommend contacting your installation contractor prior to making any adjustments in temperature. The boiler was originally set to operate at the correct temperature for your hydronic system based on many factors, including floor coverings. Supplying hotter water temperatures can have an adverse effect on floor covering, particularly with hardwood floors.

Q: Can the NextGen Boiler work with utilities' load management programs?
A: Yes, the boiler has a control connection to disable heating during utility off-peak periods. The circulating pump will continue to move fluid through the system during load management. To activate a secondary gas back up boiler, consider installing a relay or additional controls to enable the gas boiler to operate during an off peak control. Once the utility off-peak period is over, the boiler will return to normal operating mode. 

 

Powered by Touchstone Energy Cooperatives Logo